[Federal Register: December 10, 2007 (Volume 72, Number 236)]
[Notices]
[Page 69696-69697]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr10de07-84]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Indian Health Service
Request for Public Comment: 60-Day Proposed Information
Collection: Indian Health Service Customer Satisfaction Survey
AGENCY: Indian Health Service, HHS.
ACTION: Notice.
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SUMMARY: In compliance with Section 3506(c)(2)(A) of the Paperwork
Reduction Act of 1995 which requires 60 days advance opportunity for
public comment on proposed information collection projects, the Indian
Health Service (IHS) in publishing for comment a summary of a proposed
information collection to be submitted to the Office of Management and Budget (OMB) for review.
Proposed Collection: Title: 0917-NEW, ``Indian Health Service
Customer Satisfaction Survey.'' Type of Information Collection Request:
Three year approval of this new information collection, 0917-NEW,
``Indian Health Service Customer Satisfaction Survey.'' Form(s): Tribal
Homeowner Survey, Tribal Partner Survey, Annual Operator Operation and
Maintenance (O&M) Survey, and Post Construction O&M Survey. Need and
Use of Information Collection: The IHS goal is to raise the health
status of the American Indian and Alaska Native people to the highest
possible level by providing comprehensive health care and preventive
health services. To support the IHS mission, the Sanitation Facilities
Construction Program (SFCP) provides technical and financial assistance
to American Indian Tribes and Alaska Native villages for cooperative
development and continued operation of safe water, wastewater, and
solid waste systems and related support facilities.
The Indian Health Service Office of Environmental Health and
Engineering (OEHE), SFCP, ``Customer Satisfaction Surveys,'' will
provide the information needed to complete these goals. With the
information collected from Tribal homeowners, Tribal leaders, and
Tribal operation and maintenance operators the Sanitation facilities
programs will make improvements that will result in improved quality of
services.
Voluntary customer satisfaction surveys will be conducted through
phone calls, mail, and the Internet. The information gathered will be
used by agency management and staff to identify strengths and
weaknesses in current service provision, to plan and redirect
resources, to make improvements that are practical and feasible, and to
provide vital feedback to partner agencies, Tribal leaders, system
operators, health boards, and community members regarding customer
satisfaction or dissatisfaction with the SFCP. Affected Public:
Individuals. Type of Respondents: Homeowners who are customers of the
OEHE, SFCP.
The table below provides: Types of data collection instruments,
Estimated number of respondents, Number of responses per respondent,
Annual number of responses, Average burden hour per response, and Total
annual burden hour(s).
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Number of Responses per Total annual Burden hour Annual burden
Data collection instrument(s) respondents respondent response per response* hours
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Tribal Homeowner Survey......... 1,300 1 1,300 3 65
Tribal Partner Survey........... 175 1 175 3 8.75
Annual Operator O&M Survey...... 125 1 125 3 6.25
Post Construction O&M Survey.... 200 1 200 3 10
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Total....................... 1,800 .............. .............. .............. 90
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There are no Capital Costs, Operating Costs, and/or Maintenance
Costs to report.
Request for Comments: Your written comments and/or suggestions are
invited on one or more of the following points: (a) Whether the
information collection activity is necessary to carry out an agency
function; (b) whether the agency processes the information collected in
a useful and timely fashion; (c) the accuracy of public burden estimate
(the estimated amount of time needed for individual respondents to
provide the requested information); (d) whether the methodology and
assumptions used to determine the estimate are logical; (e) ways to
enhance the quality, utility, and clarity of the information being
collected; and (f) ways to minimize the public burden through the use
of automated, electronic, mechanical, or other technological collection
techniques or other forms of information technology.
Send Comments and Requests for Further Information: Send your
written comments, requests for more information on the proposed
collection, or requests to obtain a copy of the data collection
instrument(s) and instructions to: Mrs. Chris Rouleau, IHS Reports
Clearance Officer, 801 Thompson Ave., Suite 450, Rockville, MD 20852-
1601; call (301) 443-5938; send via facsimile to (301) 443-2316; or
send your e-mail requests, comments, and return address to:
Christina.Rouleau@ihs.gov.
Comment Due Date: Your comments regarding this information
collection are best assured of having full effect if received within 60
days of the date of this publication.
Dated: November 29, 2007.
Robert G. McSwain,
Acting Director, Indian Health Service.
[FR Doc. 07-5990 Filed 12-7-07; 8:45 am]
BILLING CODE 4165-16-M
