[Federal Register: January 25, 2010 (Volume 75, Number 15)]
[Notices]
[Page 3906-3907]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr25ja10-49]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Indian Health Service
Request for Public Comment: 30-Day Proposed Information
Collection: Indian Health Service Customer Satisfaction Survey
AGENCY: Indian Health Service, HHS.
ACTION: Notice.
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SUMMARY: In compliance with Section 3506(c)(2)(A) of the Paperwork
Reduction Act of 1995, which requires 30 days for public comment on
proposed information collection projects, the Indian Health Service
(IHS) has submitted to the Office of Management and Budget (OMB) a
request to review and approve the information collection listed below.
This proposed information collection project was previously published
in the Federal Register (74 FR 46201) on September 8, 2009 and allowed
60 days for public comment. No public comment was received in response
to the notice. The purpose of this notice is to allow 30 days for
public comment to be submitted directly to OMB.
Proposed Collection: Title: 0917-NEW, ``Indian Health Service
Customer Satisfaction Survey.'' Type of Information Collection Request:
Three year approval of this new information collection, 0917-NEW,
``Indian Health Service Customer Satisfaction Survey.'' Form(s): Tribal
Homeowner Survey, Tribal Partner Survey, Annual Operator Operation and
Maintenance (O&M) Survey, and Post Construction O&M Survey. Need and
Use of Information Collection: The IHS goal is to raise the health
status of the American Indian and Alaska Native people to the highest
possible level by providing comprehensive health care and preventive
health services. To support the IHS mission, the Sanitation Facilities
Construction Program (SFCP) provides technical and financial assistance
to American Indian Tribes and Alaska Native villages for cooperative
development and continued operation of safe water, wastewater, and
solid waste systems and related support facilities.
The IHS Office of Environmental Health and Engineering (OEHE), SFCP
[[Page 3907]]
``Customer Satisfaction Surveys,'' will provide the information needed
to complete these goals. With the information collected from Tribal
homeowners, Tribal leaders, and Tribal operation and maintenance
operators, the Sanitation facilities programs will make improvements
that will result in improved quality of services.
Voluntary customer satisfaction surveys will be conducted through
phone calls, mail, and the Internet. The information gathered will be
used by agency management and staff to identify strengths and
weaknesses in current service provision, to plan and redirect
resources, to make improvements that are practical and feasible, and to
provide vital feedback to partner agencies, Tribal leaders, system
operators, health boards, and community members regarding customer
satisfaction or dissatisfaction with the SFCP.
Affected Public: Individuals. Type of Respondents: Tribal
homeowners, Tribal leaders, and Tribal operation and maintenance
operators.
The table below provides: Types of data collection instruments,
Estimated number of respondents, Number of responses per respondent,
Annual number of responses, Average burden minutes per response, and
Total annual burden hour(s).
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Number of Responses per Total annual Burden minutes Annual burden
Data collection instrument(s) respondents respondent response per response hours
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Tribal Homeowner Survey......... 1,300 1 1,300 10 217
Tribal Partner Survey........... 175 1 175 10 29
Annual Operator O&M Survey...... 125 1 125 10 21
Post Construction O&M Survey.... 200 1 200 10 33
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Total....................... 1,800 .............. .............. .............. 300
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There are no Capital Costs, Operating Costs, and/or Maintenance
Costs to report.
Request for Comments: Your written comments and/or suggestions are
invited on one or more of the following points: (a) Whether the
information collection activity is necessary to carry out an agency
function; (b) whether the agency processes the information collected in
a useful and timely fashion; (c) the accuracy of the public burden
estimate (the estimated amount of time needed for individual
respondents to provide the requested information); (d) whether the
methodology and assumptions used to determine the estimates are
logical; (e) ways to enhance the quality, utility, and clarity of the
information being collected; and (f) ways to minimize the public burden
through the use of automated, electronic, mechanical, or other
technological collection techniques or other forms of information
technology.
Direct Comments to OMB: Send your written comments and suggestions
regarding the proposed information collection contained in this notice,
especially regarding the estimated public burden and associated
response time to: Office of Management and Budget, Office of Regulatory
Affairs, Attention: Desk Officer for IHS, New Executive Office
Building, Room 10235, Washington, DC 20503.
Send Comments and Requests for Further Information: To request more
information on the proposed collection or to obtain a copy of the data
collection instrument(s) and/or instruction(s) contact: Ms. Betty
Gould, Reports Clearance Officer, 801 Thompson Avenue, TMP, Suite 450,
Rockville, MD 20852-1627; call non-toll free (301) 443-7899; send via
facsimile to (301) 443-9879; or send your e-mail requests, comments,
and return address to: Betty.Gould@ihs.gov.
Comment Due Date: Comments regarding this information collection
are best assured of having full effect if received within 30 days of
the date of this publication.
Dated: January 14, 2010.
Yvette Roubideaux,
Director, Indian Health Service.
[FR Doc. 2010-1233 Filed 1-22-10; 8:45 am]
BILLING CODE 4165-16-P
